§ 09 — frequently asked
Questions providers actually ask.
What is Enmantle?
Enmantle is an all-in-one software platform for agencies that serve people with intellectual and developmental disabilities (IDD) and home-care clients. It unifies scheduling, electronic visit verification, ISP goal tracking, incident reporting, billing, payroll, and staff learning in a single system.
Who is Enmantle built for?
Waiver-funded IDD and home-care providers — from owner-operated agencies to multi-county organizations. Typical buyers are owner-operators, executive directors, and compliance directors. If your agency runs on Brittco, AxisCare, HHAeXchange, or spreadsheets, Enmantle is built to replace them.
How is Enmantle different from Brittco, AxisCare, or HHAeXchange?
Legacy platforms were built 10 to 20 years ago by software vendors, on aging technology stacks with form-heavy, slow interfaces. Enmantle is made from the field up — designed from inside the work by operators, directors, and DSPs who have lived it — so the software matches how caregivers actually work: voice-first documentation, offline-tolerant mobile, and a unified system instead of a dozen bolted-on tools.
Does Enmantle support Ohio DODD EVV and Sandata?
Yes. Enmantle is a DODD-approved alternate EVV vendor and submits directly to Sandata — GPS-stamped clock-ins, service-code mapping, and automated error handling included. Expansion to additional waiver states is on the roadmap.
Which waiver states will Enmantle support next?
After Ohio, Enmantle is prioritizing expansion into Pennsylvania, Indiana, Kentucky, Michigan, Tennessee, North Carolina, Georgia, and Texas. States are prioritized by waiver volume, EVV aggregator compatibility, and provider interest.
How does Enmantle's pricing work?
Tier-based pricing that scales with your agency — clients, staff, and locations. We price your agency in the demo conversation, not on a landing page. Early agencies receive design-partner pricing, and migration support is included at no additional cost.
Does Enmantle work offline in the field?
Yes. The mobile app is offline-tolerant by default. DSPs can clock in, capture voice-first ISP notes, log medications, and file incident reports without signal. Data syncs automatically when the device reconnects, with conflict resolution handled on the server side.
Can we migrate our data from Brittco, AxisCare, or HHAeXchange?
Yes. Enmantle includes guided migration from the legacy systems most common in this category — staff rosters, client profiles, active ISP goals, certifications, and open billing cycles. Agencies receive migration support directly from the Enmantle team — included, at no additional cost.
Is Enmantle HIPAA compliant?
Yes. Enmantle is built on a HIPAA-aligned architecture with encryption in transit and at rest, role-based access control, WebAuthn identity, and full audit logs. Business Associate Agreements are in place for agencies on the platform.
How long does onboarding take?
Onboarding runs two to four weeks end-to-end, covering data migration, staff onboarding, EVV configuration, and a parallel-run period before you fully cut over from your prior system.
Who owns our data in Enmantle?
You do. Agency data remains the agency's property. Full CSV and audit-log exports are available on demand, with no export fees and no lock-in on termination.
How fast can we start?
Now. Onboarding runs two to four weeks end-to-end — data migration, staff onboarding, EVV configuration, and a parallel-run period before you fully cut over. Request a demo and a real person replies within one business day.