§ 09 — frequently asked
Questions providers actually ask.
What is Enmantle?
Enmantle is an all-in-one software platform for agencies that serve people with intellectual and developmental disabilities (IDD) and home-care clients. It unifies scheduling, electronic visit verification, ISP goal tracking, incident reporting, billing, payroll, and staff learning in a single system.
Who is Enmantle built for?
Waiver-funded IDD and home-care providers — from owner-operated agencies to multi-county organizations. Typical buyers are owner-operators, executive directors, and compliance directors. If your agency runs on Brittco, AxisCare, HHAeXchange, or spreadsheets, Enmantle is built to replace them.
How is Enmantle different from Brittco, Therap, AxisCare, or HHAeXchange?
The incumbent platforms are a generation old — Therap dates from 2003 and HHAeXchange from 2008, by their own accounts — and were built by software vendors on form-heavy, slow stacks. Enmantle is made from the field up — designed from inside the work by operators, directors, and DSPs who have lived it — so the software matches how caregivers actually work: voice-first documentation, offline-tolerant mobile, and a unified system instead of a dozen bolted-on tools.
Does Enmantle support Ohio DODD EVV and Sandata?
Yes. Enmantle is a DODD-approved alternate EVV vendor and submits directly to Sandata — GPS-stamped clock-ins, service-code mapping, and automated error handling included. Expansion to additional waiver states is on the roadmap.
Read the Ohio DODD & EVV guide →
Which waiver states will Enmantle support next?
Ohio is live statewide. Pennsylvania, Indiana, Kentucky, Michigan, Tennessee, North Carolina, Georgia, and Texas are planned, in an order set by waiver volume, EVV aggregator compatibility, and provider interest; none has a launch date yet.
Where Enmantle operates →
How does Enmantle's pricing work?
Tier-based pricing that scales with your agency — clients, staff, and locations. We price your agency in the demo conversation, not on a landing page. Early agencies receive design-partner pricing, and migration support is included at no additional cost.
How Enmantle pricing works →
Does Enmantle work offline in the field?
Clock-ins, clock-outs and incident reports are captured offline and replayed when the phone reconnects, each with a device-side request ID so a replay never duplicates; incident photos sync the same way. If GPS is unavailable at clock-in, the DSP can still clock in and the record says so.
The Enmantle app for DSPs →
Can we migrate our data from Brittco, AxisCare, or HHAeXchange?
Yes. Enmantle includes guided migration from the legacy systems most common in this category — staff rosters, client profiles, active ISP goals, certifications, and open billing cycles. Agencies receive migration support directly from the Enmantle team — included, at no additional cost.
Is Enmantle HIPAA compliant?
Enmantle is built to support HIPAA obligations — encryption in transit and at rest, role-based access control, passkey (WebAuthn) identity, audit logging, and de-identified AI processing — and signs a Business Associate Agreement with every agency customer before PHI is loaded. No software vendor can be HIPAA certified; ask us for the current security summary and BAA.
How we handle security and HIPAA →
Who owns our data in Enmantle?
You do. Agency data remains the agency's property. CSV exports of your agency's records are available on request, with no export fees and no lock-in on termination. Audit-log review is available to Super-Admins in-app, with export on the roadmap.
How fast can we start?
Now. Onboarding runs two to four weeks end-to-end: data migration, staff onboarding, EVV configuration, and a parallel-run period before you fully cut over from your prior system. Book a demo directly on the site, or request one by email and a real person replies within one business day.
How migration works, step by step →